Shipping Policy

At KOVA, we want your order to arrive safely and on time. Each order is made and prepared for delivery after your purchase is placed.

Order Processing

Orders are typically processed within 2–7 business days before being shipped.

Processing times may vary depending on the product, order volume and fulfilment location.

Shipping

Shipping options and costs are calculated at checkout based on your delivery address and the products in your order.

Estimated delivery times are provided at checkout and may vary depending on your location and shipping method selected.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to update after your order has been dispatched.

International Shipping

KOVA may ship internationally. International delivery times vary by destination.

Customers receiving international orders may be responsible for customs duties, taxes or other fees imposed by their country. These charges are not controlled by KOVA and may be collected by the relevant customs authority or carrier.

Delays

Delivery estimates are not guaranteed. Delays can occasionally occur due to carriers, customs, weather, peak periods or other circumstances outside KOVA's control.

If your order appears to be significantly delayed, please contact us and we will help investigate the shipment.

Incorrect Delivery Information

Please make sure your shipping address is correct before completing your order. KOVA is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address.

Questions

If you have any questions about your order or shipping, please contact KOVA through our website.

KOVA — Simple Looks. Bigger Dreams.